Shipping policy

Shipping Policy

Last updated: October 13, 2026

We currently arrange shipping to the United States, Canada, and the United Kingdom. Shipping availability, methods, delivery estimates, and costs may vary depending on the destination, product, order quantity, and shipping service available for your order.

1. Processing Time

Orders are prepared after payment and order details have been confirmed. Processing time may vary depending on product availability, order quantity, customization requirements, and peak periods.

For custom, made-to-order, or large-volume orders, we will confirm the estimated preparation time with you before the order is processed.

2. Shipping Destinations and Estimated Transit Times

Our current reference transit times are:

- United States: approximately 8–15 business days
- Canada: approximately 7–9 business days
- United Kingdom: approximately 5–10 business days

These are estimates provided by our logistics partners and do not include order processing time. They are not guaranteed delivery dates. Delays may occur due to customs clearance, weather, carrier operations, public holidays, or other circumstances beyond our control.

Please contact us before ordering if you need delivery by a specific date.

3. Shipping Charges

Shipping charges depend on the destination, shipping method, delivery timeframe, product, package dimensions, and shipment weight.

For bulk shipments, the chargeable weight is generally based on whichever is greater: the actual weight or the volumetric weight. The final charge may also include carrier handling fees or other applicable shipping charges.

For single-item sample orders, shipping may be calculated separately from bulk-order freight. The shipping cost shown at checkout, or the written quotation confirmed by our team before shipment, will apply to your order.

If the final shipping cost cannot be calculated at checkout, we will contact you to confirm the available shipping options and charges before dispatch.

4. Customs Duties and Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless we expressly state otherwise.

The customer is responsible for any customs duties, taxes, or clearance charges assessed by the destination country. Please check with your local customs authority if you need more information before placing an order.

Customs clearance may also affect delivery times.

5. Shipping Address and Delivery Issues

Please make sure that your shipping address, phone number, and email address are accurate and complete when placing your order. We are not responsible for delays or additional costs caused by incorrect or incomplete delivery information.

If a package is delayed, returned, refused, or undeliverable because of an incorrect address, failure to pay import charges, or failure to collect the package, additional shipping or handling costs may apply.

6. Tracking

When tracking is available for your shipping method, we will provide the tracking information after the order has been dispatched. Tracking updates may take time to appear in the carrier’s system.

7. Shipping Questions

If you have questions about shipping availability, delivery estimates, freight costs, or a large-volume shipment, please contact us before placing your order. For destinations outside the United States, Canada, and the United Kingdom, contact us to ask whether a shipping option is available.