Refund policy

Refund Policy

Last updated: October 13, 2026

WEAIWHOLESALE is operated by Yiwu Yinji Technology Co., Ltd., based in Yiwu City, Jinhua, Zhejiang, China.

Before placing an order, customers are responsible for confirming that the products, specifications, materials, colors, sizes, packaging, quantities, and other requirements meet their needs.

For new customers, we strongly recommend purchasing a sample before placing a large-volume or wholesale order. Once an order has entered production or has been shipped, returns may be difficult and expensive to arrange.

1. Wholesale and Bulk Orders

Wholesale and bulk orders are generally non-returnable once production or shipment has started, unless otherwise agreed in writing or required by applicable law.

If you are placing a large or recurring order, please contact us before ordering to confirm the product details, pricing, quantities, shipping arrangements, and return terms.

If a separate sales, supply, or purchase agreement has been signed, the terms of that agreement will take precedence over this policy.

2. Return Requests

To request a return, please contact us before sending any products back. Your request should include:

- Your order number
- The product name and quantity
- The reason for the return
- Clear photos or videos, where applicable
- Any relevant supporting information

Do not send products back without receiving written approval from us first. Unauthorized returns may be refused or may not be eligible for a refund.

3. Return Locations and Shipping Costs

Return shipping costs are the customer's responsibility unless otherwise agreed in writing or required by applicable law.

Returning products to our warehouse in China can be extremely expensive. Customers located in North America may be able to return products to our warehouses in Chicago or New York, subject to our prior written approval. The customer must still arrange and pay for the return shipping costs.

For customers outside North America, returns are generally not accepted unless we approve the return in writing in advance. Due to the exceptionally high cost of international return shipping, we cannot normally cover these costs.

4. Product Condition

Approved returned products must be unused, undamaged, in resalable condition, and returned with their original packaging, unless otherwise agreed in writing.

We may refuse a return or reduce the refund amount if the products have been used, damaged, altered, washed, repackaged improperly, or returned with missing parts, accessories, labels, or packaging.

5. Damaged, Defective, or Incorrect Products

If you receive products that are damaged, defective, or different from the confirmed order specifications, please contact us as soon as possible after delivery.

Please provide your order number, a description of the issue, and clear photos or videos of the products and packaging. We will review the information and, where appropriate, arrange a replacement, partial refund, full refund, or another reasonable solution.

Minor variations in color, measurements, materials, or workmanship may occur due to manufacturing processes, lighting, displays, or product tolerances. These variations will not be considered defects unless they materially affect the agreed product specifications.

6. Inspection and Refund Processing

All approved returns must be received and inspected before a refund is processed.

After inspection, we will notify you whether the return has been approved and the amount of any applicable refund. Return shipping, handling, restocking, damage, missing items, or other reasonable costs may be deducted from the refund where applicable.

If approved, the refund will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

7. Non-Refundable Situations

A refund may not be available when:

- The customer ordered the wrong product, size, color, quantity, or specification
- The customer did not confirm the requirements before placing a bulk order
- The products were used, damaged, altered, or returned without original packaging
- The customer refused delivery or provided an incorrect shipping address
- The return was sent without prior written approval
- The products were customized, specially produced, or made according to the customer's specifications
- The order is covered by separate contract terms that do not allow a return or refund

8. Changes or Cancellation

Please contact us as soon as possible if you need to change or cancel an order. Whether a change or cancellation is possible depends on the order's payment, production, packaging, and shipping status.

Once production or shipment has started, cancellation may not be possible, and related costs may be deducted from any approved refund.

9. Contact Us Before Ordering

If you have questions about samples, bulk orders, product specifications, return eligibility, shipping costs, or refund arrangements, please contact us before placing your order.

This policy does not limit any mandatory rights that may apply under applicable law.