Frequently Asked Questions

We currently offer socks, swimwear, pajamas, bridal bouquets, decorative art, and pet apparel. We plan to add more products over time.

Minimum order quantities vary by product. Check the relevant product page for its MOQ, or contact our sales team if you need help.

You can request multiple products in one order. Product availability, minimum quantities, and volume pricing are shown for each product and may vary.

We have production, design, and local sourcing capabilities. Customization options, minimum quantities, samples, pricing, and lead times depend on the product. Share your requirements or reference materials with our sales team so we can review what is possible.

Sample availability, cost, and delivery time depend on the product. Please contact us with the product you are interested in and your destination.

Many products offer quantity-based pricing. Check the product page for the available quantity breaks and unit prices. Pricing varies by product.

Yes. Contact our sales team with the products, quantities, destination, and expected order frequency. We can discuss a tailored quote for larger or ongoing orders.

We are interested in building long-term relationships with distributors and resellers. For substantial or recurring orders, contact us to discuss a supply agreement and any volume-based pricing or commercial terms that may be available.

For website orders, the payment methods available to you are shown at checkout. For custom or contract orders, please confirm the payment arrangements with our sales team before proceeding.

Choose a product, select the available options and quantity, and add it to your cart. Review your order and shipping details, then follow the checkout steps. Product-specific minimums and pricing apply.

Shipping costs depend on your required delivery time and shipping method. The available options and final cost can vary based on your order and destination. Contact us if you would like to discuss shipping before ordering.

We primarily serve Europe and North America, with shipping options such as sea freight, air freight, dedicated lines, and express delivery depending on the shipment. For other destinations, contact us and we’ll discuss the best available route.

Transit time depends on the destination and shipping method. Please tell us your required timeframe when requesting a shipping quote so we can review the available options.

When tracking is available for your shipment, the tracking information will be sent after dispatch.

Import duties, taxes, and clearance requirements vary by destination. Please check the rules that apply in your country and confirm any shipment-specific charges with us before ordering.

Please contact us as soon as possible with your order number. Whether an order can be changed or canceled depends on its processing, production, and shipping status.

Please contact our sales team promptly with your order number, a description of the issue, and clear photos of the items and packaging so we can review it with you.

Return and refund eligibility depends on the product and order terms. Please review the store’s current Returns and Refunds Policy and contact us before returning any items.

Send us your product questions, quantities, destination, and any relevant requirements through our Contact Us page.